Order Info & Returns

Order Info & Returns

The Short Version

We make small batches of big hats for big heads, so we don't have a giant warehouse of different sizes sitting around. That means a few things work differently here than they do at other stores. Read this before you order.

Order Processing

When you place a preorder, your card is charged immediately. Check out the hat’s product page for an estimated delivery window. As soon as your pre-ordered hat(s) are shipped, you’ll receive a confirmation email and tracking information.

If you typo'd your shipping address or email, co ntact u s immediately. We can’t guarantee anything, but we’ll absolutely do our best to fix the error before your order is shipped. Because we're a small operation running one batch at a time, we are unable to cancel orders and pre-orders once they’re placed.

Shipping

We currently ship only within the United States.

Made Up Headwear offers complimentary Ground Shipping (5–8 business days) on every order. In a hurry? Select Express Shipping (1-2 business days) at checkout.

Pre-Orders

Each of our drops will open early for preorders. Estimated ship dates are listed on the product page. You'll get a shipping confirmation with tracking info the moment your order leaves our hands, and honestly, we'll probably be just as excited as you are.

Returns

Before you order, go check the sizing guide. We mean it. These hats run big on purpose. If you've measured but you're still not sure if we’re a fit (pun intended), shoot us an email before you click “purchase.”

We want you to absolutely love your new hat. If you don’t, send it back to us for a refund to your original payment method, minus a $15 restocking fee.

Returns must meet the following conditions, without exception:

New, unworn, unwashed, unaltered, and undamaged.
Free of stains, odors, pet hair, and the unmistakable smell of "I definitely wore this to the game."
You have 14 days from the day your order was delivered to initiate a return by emailing us at support@madeupheadwear.com.

The fine print because #Legal: If your order is returned in anything except perfect condition, or if you get creative and slap a label on the Made Up storage box instead of a mailing box, you’ll be notified via email that your return has been declined and you’re responsible for shipping costs if you’d like the item returned to you.

Remember that we don’t currently carry backup sizes, so if your item qualifies for a return, it means a refund, not an exchange for a different size.

We inspect every return carefully, so just know that refunds will take a bit longer than the instant kind from big retailers.

To start a return, email us with your order number and we'll walk you through it.

Questions

Email us and include your order number. A real person reads these (usually the same one who packed your hat!).