Refund policy

Returns

Before you order, go check the sizing guide. We mean it. These hats run big on purpose. If you've measured but you're still not sure if we’re a fit (pun intended), shoot us an email before you click “purchase.”

We want you to absolutely love your new hat. If you don’t, send it back to us for a refund to your original payment method, minus a $15 restocking fee.

Returns must meet the following conditions, without exception:

• New, unworn, unwashed, unaltered, and undamaged.
• Free of stains, odors, pet hair, and the unmistakable smell of "I definitely wore this to the game."
• You have 14 days from the day your order was delivered to initiate a return by emailing us at support@madeupheadwear.com.

The fine print because #Legal: If your order is returned in anything except perfect condition, or if you get creative and slap a label on the Made Up storage box instead of a mailing box, you’ll be notified via email that your return has been declined and you’re responsible for shipping costs if you’d like the item returned to you.

Remember that we don’t currently carry backup sizes, so if your item qualifies for a return, it means a refund, not an exchange for a different size.

We inspect every return carefully, so just know that refunds will take a bit longer than the instant kind from big retailers.  

To start a return, email us with your order number and we'll walk you through it.